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A wrong method, withdrawn for good.

A method found to be wrong is withdrawn, and never comes back into use.

Reusable skills. It runs At your administrators’ request.

A late-fee method that was wrong in principle, gone for good.

Duplex uses a method to work out late fees on overdue bills.

Step 1 of 4: In use

Whoever asks, it does not come back.

A withdrawn method stays out of use for good. A request to return it is refused, and the way forward is a new method, tested first.

Step 1 of 3: Bring it back

A month later, someone asks to use the old late-fee method for one client.

Switched off is not the same as withdrawn.

A script that is switched off can be switched back on by mistake. A withdrawn method cannot, and what replaces it starts afresh.

Step 1 of 3: Found wrong

The method is found to be wrong.

Withdrawn for good, and still on the record.

The method never runs again, but its record stays, so anyone can see what was wrong and why it was withdrawn.

Step 1 of 5: Never runs

It never runs on your work again.

Writes and tests small programs.

For a well-defined task, Duplex writes a small program, tests it against known cases and uses it only once it passes.

See it on your own work.

From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.

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