The deal closed in May. The choices made in March get the credit.
Step 1 of 5: The quote
A late result still teaches the right decisions.
A deal that closes next month still teaches the decisions that led to it.
Learning and personalisation. It runs After a delayed outcome.
The next quote starts from what closed.
A deal that took months to close still shapes the quote your team writes today, because the outcome reaches the choices behind it.
Step 1 of 3: A new quote
A new client asks for a quote in June.
Some results take months. They still count.
A signed deal, a renewal or a first payment can arrive long after the work. When it does, it teaches the decisions that led to it, and leaves the unrelated ones alone.
Step 1 of 3: March
In March, three decisions are made around one deal, and none has a result yet.
A late result counts once it is confirmed.
A signature in your CRM teaches Duplex about the decisions behind it, even a year after they were made. A hunch that a deal will close teaches it nothing.
Step 1 of 3: Confirmed
A signature confirmed in your CRM teaches the decisions behind the deal.
Learns from outcomes, within your rules.
Your rules come first. Within them, Duplex learns from confirmed outcomes, including results that arrive late.
- Your rules come firstA rule your team sets always wins over anything Duplex has learned.
- The best action your rules allowWithin what your rules allow, Duplex picks the action that has worked best before.
- Each confirmed outcome improves the next choiceChoices improve with every confirmed outcome, so the work moves towards what succeeds.
- A late result still teaches the right decisionsA deal that closes next month still teaches the decisions that led to it.
- A result tied to the wrong decision is correctedCredit lands on the decision that earned it, even when it was first given to the wrong one.
- Each result teaches in the way that fits itA quick confirmation, a correction and a business outcome each count for what they are.
- A bad outcome withdrawn, with what it taughtAn outcome that was wrong or fraudulent is withdrawn with everything it taught.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.